A patrol officer works 40 hours a week, of which at least 10-15 hours are legitimately spent on muster, checking the car and equipment, personal breaks, and turning in gear and paperwork. That leaves about 25-30 hours a week to response for calls for service, observe traffic, and interact with citizens. A particlular patrol officer has worked 4 weeks in a patrol zone without writing a single traffic ticket or making any arrests, or conducting any field interviews. He has zeros in those statistical categories.
What organizational theory would say that his lack of enforcement actions indicates a poorly performing officer? What category would this patrol officer fall according to Chris Argyris Immaturity-Maturity theory? How would a Theory X manager characterize this officer?
