Unit 8 Assignment 2: Quality Assessment
Grading rubrics for this Assignment are located under Course Resources.
Unit Outcome assessed in this Assignment:
- Identify the differences between internal and external customers.
- Discuss the importance of customer satisfaction in the PI process.
Course outcome assessed in this Assignment:
HI230-5: Measure the performance of a healthcare facility through standard metrics.
GEL-6.02: Incorporate outside research into an original work appropriately.
Course Outcome practiced in this unit:
HI230-4: Recommend productivity measurement techniques.