In the last three years, the company has grown from 30 to 100 employees. Jason and LeAnn need advice on controlling daily staffing levels so A&E meets or exceeds customer expectations for responsiveness without sacrificing company identity. Choose one of the issues facing A&E and propose a solution and rationale for your response:
- Paid vacation along with the most valuable times for vacation (peak season time off).
- Attendance issue: The “weekend flu” (Friday-Monday).
- A&E needs to know whether customers are satisfied with their products and whether the company is responsive to those customers’ needs as outdoor enthusiasts