Determine Methods to Measure and Improve Capacity
Instructions
For this assignment, consider that you are the manager of an organization of your choice and you
want to know how the organization’s capacity is prepared for a likely change in marketing
conditions. You plan to research the means to measure the organization’s capacity to provide
goods and services. If you notice that capacity appears low in the advent of rising orders, what
will you do? Will you attempt to raise the quality and time performance of individuals in the
department, increase the supply of materials, or introduce other measures to improve capacity?
For this assignment, write a paper that addresses the following:
• Indicate the measurements organizations use to measure capacity.
• Discuss what you could do as a manager to improve the level of quality and timely service to
improve capacity.
• Determine how these improvements contribute to improvements in the quality of goods and
services provided to customers.
• Consider increasing customer follow-ups after purchases regarding satisfaction of goods and
service, as an indicator of the quality of capacity.
• Develop a brief survey 2 weeks after purchase to inquire about suggested improvements that
could be made in products and services.
• In your paper, utilize the theory of constraints, the theory of capacity utilization, or another
theory directly pertinent to development or use of capacity.
Length: 6-8 pages, not including title and reference pages
References: Include a minimum of 7 scholarly resources.
The completed assignment should demonstrate thoughtful consideration of the ideas and
concepts presented in the course by providing new thoughts and insights relating directly to this
topic. The content should reflect scholarly writing and current APA standards
